Booking Process:
Customers must provide accurate information during the booking process. Incomplete or inaccurate information may result in the cancellation of the booking.
Confirmation:
Customers will receive a confirmation email upon successful booking. It is the customer’s responsibility to review the confirmation details for accuracy.
Payment Methods:
We accept Credit and Debit Cards: Visa, MasterCard, American Express, and other major credit/debit cards are widely accepted. Provide a secure and convenient way for customers to make payments online or in-person. Full payment is required to confirm the booking.
Cancellation Policies:
Cancellations made [3] days prior to the scheduled activity are eligible for a full refund. Cancellations within [30] days may incur a cancellation fee.
Service Inclusions:
Details of the services included in the booking are outlined in the confirmation. Any additional services not mentioned in the confirmation are subject to availability and additional charges.
Customers are responsible for arriving at the designated meeting points on time. The company reserves the right to modify schedules due to unforeseen circumstances.
Terms and Conditions:
Customers must adhere to transportation rules and regulations. Any damage caused by customers to transportation vehicles will result in additional charges.
Baggage Policies:
Customers are responsible for their baggage. Baggage policies, including size and weight restrictions, will be communicated during the booking process.
Customer Responsibilities:
Customers are responsible for their personal belongings. Any loss or damage to personal property during the trip is the customer’s responsibility.
Company Responsibilities:
The company is responsible for delivering the services as outlined in the confirmation. In case of unforeseen events, the company will make reasonable efforts to provide suitable alternatives.
Insurance Options:
Customers are encouraged to purchase travel insurance. Limited insurance coverage may be included in the booking; details will be provided during the booking process.
Refund Eligibility:
Refunds will be issued based on the cancellation policies outlined during the booking process. Refund requests must be submitted in writing and within the specified timeframe.
Refund Processing:
Refunds will be processed within [30] business days of receiving a valid refund request.
Unforeseen Events:
In case of force majeure or events beyond the company’s control, the company reserves the right to modify, reschedule, or cancel services. Alternative arrangements or refunds may be offered at the company’s discretion.
Contact Information:
Customers can reach our customer support team at kusentourism@gmail.com for assistance during the trip.